Frequently Asked Questions

When you complete your booking, which will happen after you have submitted your credit card details and pressed the confirm button, you will reach a booking request confirmation page on the website. Your booking is only complete once you reach this confirmation page. You will also be sent a confirmation email shortly afterwards. Both the email and the confirmation page contain the details and price of your order, along with your order number. You should quote this order number if you need to get in touch with us, as it will help us to identify your order. If you do not see the confirmation page or receive the email, your booking may not have been confirmed. Call 0844 482 1554 immediately

E-ticketing allows for an easier and more convenient way of travelling because the e-ticket confirms your air ticket purchase without the need for a hard-copy record. The airline you're flying with stores all the ticket data on its own computer which means there is no ticket for you to collect and - more importantly - no ticket for you to lose. With an e-ticket, all you need to do is go straight to the check-in desk with your passport or id documents as required for the journey and you'll be issued with your boarding pass.

We require your cancellation in writing prior to departure, either by email to: admin@r-travel.co.uk or in writing to Administration Department, R-Travel Ltd, King James VI Business Centre, Friarton Road, Perth PH2 8DY. Reservations will be cancelled automatically if no payment has been received within 72 hours of the reservation being made or if you have paid a deposit and the balance is not received by the due date. This date will be informed to you at the time you make your booking if you are unsure of this, please check your original paperwork or call us.

All tickets are issued on a non-refundable / non-endorsable basis unless otherwise stated. Conditions under which cancellations can be made are explained in our booking terms and conditions.

Tickets are normally issued approximately 7-10 days prior to departure by the Airline / Tour Operator, we will normally forward these tickets to you 7 days prior to departure. It may however be necessary for you to collect your tickets at the relevant airport, please check this at time of booking.

Each airline has its own Baggage Allowance. Please consult your Travel Consultant at the time of booking or refer to our baggage section in the FAQ's.

Yes. This is called a "third party transaction" and you will be required to complete a fax authorization form and fax this to us together with a copy of the front and back of your card.

You can book Scheduled flights 330 days in advance (this applies to both the outbound and the return flights). Charter Flights are bookable up to 450 days in advance.

We do not charge any additional fees for booking over the phone. NB Web fares can differ from the fares available over the telephone or in person.

Air tickets returned for refund are subject to a minimum cancellation charge of £100 per ticket, irrespective of the number of tickets returned. Tickets are presented to the respective airline or consolidator for assessment. Refunds by airlines or consolidators for part-used tickets are always less than pro-rata and in some cases there may be no refund value whatsoever. Refunds will not be paid to you until they have been received by us, either from the relevant airline or consolidator. This usually takes 8-10 weeks but in some cases (e.g. lost tickets) it may take considerably longer, i.e. up to 9 months.

In the event that you have a complaint about any aspect of the services that we or any of our suppliers have provided we will endeavour to resolve the matter within 28 days of receiving your initial complaint. However should you not be completely satisfied with the response you receive you can contact ABTA to make use of their arbitration service, details available on www.abta.com

We hope you had a great trip, however should you feel the need to write regarding any aspect of the arrangements booked, please forward all details within 21 days of your return to:Customer Relations, R-Travel Ltd, King James VI Business Centre, Friarton Road, Perth PH2 8DY PLEASE NOTE: We do not receive complaints via email - all complaints should be sent in writing to the address above.